Restoration Specialist

Drive operational improvement for restoration franchise processes by researching current restoration office practices and assessing performance.

Responsibilities

• Develop clear administrative resources and documentation to standardize restoration office workflows.
• Troubleshoot and resolve process issues affecting franchise operations.
• Partner with field and headquarters teams to strengthen coordination across the restoration job lifecycle.
• Improve key administrative components including job files, billing processes, audits, and closeout.
• Identify gaps in current practices and recommend actionable process enhancements.

Qualifications & Skills

• Strong understanding of restoration office administration and end-to-end job lifecycle administration.
• Analytical mindset with the ability to assess performance and diagnose process breakdowns.
• Excellent communication and cross-team collaboration skills.
• Detail-oriented approach with emphasis on accuracy in billing, audits, and documentation.
• Ability to create and maintain clear procedural resources that support consistent execution.