Restoration Specialist

About the role

Support restoration operations by researching current office practices and performance, then developing clear administrative resources to standardize workflows. Identify and troubleshoot process issues across franchise operations to improve efficiency and accuracy.

Responsibilities

• Research and evaluate restoration office practices and performance metrics
• Create and maintain clear administrative resources and documentation
• Troubleshoot and resolve process problems across franchise operations
• Partner with field and headquarters teams to strengthen coordination
• Improve processes across the restoration job lifecycle, including job files, billing, audits, and closeout

Qualifications

• Strong process improvement and troubleshooting skills
• Ability to collaborate effectively across teams and locations
• Detail-oriented with a focus on administrative accuracy
• Knowledge of job file, billing, audit, and closeout workflows
• Clear documentation and resource development skills