Restoration Specialist

About the role

Research and improve restoration office practices and performance across franchise operations.

Responsibilities

• Study restoration office workflows to identify performance gaps and opportunities for improvement.
• Develop clear, practical administrative resources to standardize processes.
• Troubleshoot and resolve process issues affecting franchise operations.
• Partner with field and headquarters teams to strengthen coordination across the restoration job lifecycle.
• Support and optimize job files, billing processes, audits, and job closeout activities.

Qualifications

• Strong understanding of restoration office operations and administrative process management.
• Analytical mindset with the ability to investigate problems and implement corrective improvements.

Skills

• Excellent cross-functional coordination and communication skills.
• Detail-oriented approach to job documentation, billing accuracy, and audit readiness.
• Ability to create and maintain clear procedural guidance for consistent execution.