Restoration Service Technician

About the role

Rainbow Restoration offers home and commercial restoration emergency services, carpet cleaning, and construction services with over 400 locations worldwide. As a Service Technician, you are a key team member supporting the work of field operations. Your efforts contribute to the day-to-day contract operations of Rainbow Restoration.

We are looking for someone who is self-motivated, self-directed, and enthusiastic, with a strong desire to project a professional company image through in-person and phone interaction while working cooperatively with others to manage a variety of situations on a day-to-day basis.

Responsibilities

• Driving company vehicles with trailers
• Ability to read and understand maps & directions
• Work with a team
• Communicate with customers about scope of work and review necessary paperwork
• Establish and maintain a schedule to ensure all services are delivered in a timely manner
• Meet deadlines
• Possess or have the ability and willingness to learn and participate in performing:
  • Water restoration
  • Mold remediation
  • Trauma scene cleaning
  • Smoke & fire damage restoration
  • Carpet & upholstery cleaning
  • Content cleaning
  • Lead remediation
  • Boardup & tarp over services
  • Property maintenance
  • Construction projects
• Respond to jobs and initiate work in accordance with IICRC standards and Rainbow Restoration's internal processes
• Maintain company assets (equipment, vehicles, etc.) keeping them clean, properly maintained and fully stocked to be available at all times
• Perform marketing tasks to sell additional services or develop additional business as required
• Perform other duties as required

Requirements

• Valid Driver's License
• Excellent communication skills
• Strong written and verbal communication skills
• Professional appearance and personality
• Team player who can work independently
• Smart phone and tablet computer literate, with working knowledge of work processing, business software applications
• Computer literate with proficiency in the use of Microsoft Office (Outlook) and other computer software
• Ability to learn new computer software
• Experience in Xactware software would be helpful, but not mandatory
• Restoration and construction experience helpful, but not required
• Able to occasionally lift and/or move up to 100 pounds
• Willing to train supporting team members (stewardship)
• Career minded mentality planning for future positions/ownership, not just looking for a job for today

Benefits

• Competitive Pay ($14.50-$25+ Hour)
• PTO (Paid Time Off)
• Tuition Reimbursement
• Business Development Bonuses
• Performance Bonuses

Multiple Positions Available. We are a 24-hour emergency service company, and all team members are required to be on-call and respond when needed.