Restoration Manager

Key Responsibilities

• Communicate professionally with customers, subcontractors, employees and insurance companies
• Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities
• Provide technical explanations to clients, adjusters, consultants and others
• Meet with estimators and project managers regularly to ensure accuracy of all work being performed and regular contact with customers is maintained
• Visit job sites as necessary to ensure quality
• Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds per staff capability
• Provide constructive feedback and direction to complete tasks on time and within budget
• Ensure all work crews are appropriately uniformed
• Meet with municipal inspectors and secure needed permits as required
• Oversee all moisture mapping for water losses
• Cookordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism
• Respond to emergencies including after hour responses as necessary
• Develop and manage a sustainable contents operational process
• Conduct regular two-way assessments of staff performance
• Manage daily logistics and job assignments of field personnel and equipment
• Cookordinate daily needs with temp staffing companies
• Cookordinate job starts and schedule appointments with customers and clients
• Handle customer complaints that pertain to quality of work or performance of employees
• Complete accident, injury, & incident reporting forms
• Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization
• Attend BELFOR sponsored operations and safety training courses as required
• Other projects and duties as assigned

Experience And Qualifications

• Bachelor's degree in a related field, preferred
• Minimum 5 years' managerial experience with restoration, cleaning, and/or applicable construction industries on commercial, industrial, and/or institutional projects, or equivalent
• Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic
• Proficient with restoration industry management system (Restoration Manager, DASH, Service Software, LUXOR), or equivalent
• Hazardous material identification ability, including asbestos, lead paint, mold and IICRC unsanitary water categories 2, 3, and Special Situations strongly preferred
• Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations strongly preferred
• Willing to work nights and weekends and travel when necessary
• $500,000 single project capability and $1,000,000+ aggregate project capability
• Intermediate training and experience with two of the following: Water Damage, Fire Damage, Contents Damage
• Advanced training and experience with one of the following: Water Damage, Fire Damage, Contents Damage
• Familiarity of Material Safety Data Sheet (SDS) use preferred
• Experience with site-specific safety plans
• Satisfactory completion of OSHA Construction 30 hour course preferred
• Valid EPA Lead RRP Certified Renovator license preferred
• Knowledge of DOT requirements
• Eligible to operate a motor vehicle per BELFOR's vehicle policy
• Proficient with Microsoft Office programs (Outlook, Excel, and Word)
• Comprehensive understanding of customer service, principles and practices
• Work under time constraints to meet specific timelines