Restoration Job File Coordinator / Administrative Coordinator

About the role

Join our Franchise as a Job File Coordinator and make a difference each day by helping people through difficult situations. We are driven to make fire and water damage “Like it never even happened.” We’re seeking a detail-oriented, self-motivated individual with excellent analytical and interpersonal skills to thrive in a proactive, team-oriented environment.

Responsibilities

• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Monitor job file status and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Perform daily job file coordination
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and audit process
• Perform job close-out and job file audit process
• Assist with incoming phone calls
• Assist other departments, as needed

Requirements

• 2+ years of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance (a plus)
• Experience in a service industry environment (a plus)
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone
• Polite, confident, and excellent customer service skills, including listening and questioning
• Ability to remain calm and professional during tense or stressful situations
• Strong organizational skills and attention to detail
• Self-motivated and goal-oriented
• Ability to multi-task in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience with QuickBooks Online
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law
• Willingness to participate in an on-call rotation, as scheduled

Schedule

40 hours per week, with flexibility to work overtime when required. Hours vary between 8 a.m. and 5 p.m.

Pay

$18.00–$20.00 per hour, competitive pay based on experience.