Restaurant Supervisor - Holiday Inn VA Beach North

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The portfolio is constantly evolving, with yearly renovations to enhance and refresh the guest experience. The company is committed to improving locations, enriching guest experiences, and expanding into new markets.

About the role

The Restaurant Supervisor will oversee the daily operations of the restaurant and lead property banquet services. This individual will ensure a positive dining experience for restaurant guests and manage all aspects of banquet planning and execution, from initial setup to event breakdown. The supervisor will collaborate with both the front and back of the house to ensure seamless service and maintain high standards of guest satisfaction.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor.
• Ensure prompt and courteous service throughout the dining experience.
• Address customer inquiries, concerns, and special requests promptly and professionally.
• Monitor guest satisfaction and take corrective actions when necessary.
• Supervise and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Provide training and mentorship to new team members.
• Assist with managing staff scheduling, ensuring adequate coverage during peak hours.
• Collaborate with kitchen and bar staff to ensure coordination between the front and back of the house.
• Monitor inventory levels for front-of-house supplies and report replenishment needs.
• Ensure compliance with health and safety regulations.
• Conduct regular inspections of dining areas and service stations to maintain cleanliness and order.
• Handle guest feedback and complaints effectively, striving for resolution and guest satisfaction.
• Lead the planning, setup, and execution of property banquets and special events.
• Work closely with clients to understand their banquet requirements, including menu preferences, seating arrangements, and special requests.
• Coordinate with kitchen and service teams to ensure smooth food and beverage service during events.
• Oversee banquet setup, ensuring that tables, décor, and overall aesthetics meet the event's requirements.
• Supervise banquet staff, including servers and event coordinators, ensuring adherence to event timelines and service quality.
• Conduct post-event evaluations and address any guest concerns.
• Monitor inventory and prepare for upcoming events by ordering necessary banquet supplies, such as linens, tableware, and decorations.
• Ensure banquet events comply with health and safety regulations and meet company quality standards.
• Promote special promotions, events, and loyalty programs to enhance both restaurant and banquet guest experiences.
• Build rapport with regular customers and banquet clients, ensuring a personalized experience.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous restaurant management experience required.
• Successful completion of corporate training program required.

Skills

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Experience in event or banquet management is a plus.
• Ability to manage multiple events and teams simultaneously.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

Pay

$18 - $22 USD per hour (Holiday Inn VA Beach North).