Restaurant Manager - Brew Brothers

About the Role

Responsible for the day-to-day operations of Brew Brothers Restaurant and Bar. This includes employee relations, developing and implementing objectives in accordance with budgetary and service requirements, and overseeing all menu, beverage, and retail selections. Ensures the restaurant and bar focus on outstanding customer service, a well-trained service team, maximum value, and timely preparation of food and drinks to realize food and beverage profitability.

Responsibilities

• Maintains high levels of customer satisfaction by building relationships with guests (through table touches, greetings, or warm farewells) and encouraging employees to do the same.
• Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.
• Uses tools such as Avero to analyze business trends and employee performance.
• Develops ideas to maximize revenue and/or reduce expenses in conjunction with the Food and Beverage Operations Director, outlining goals and objectives.
• Acts as a mentor to employees to provide superior customer service and a quality food product.
• Oversees all budgetary aspects of the operation, including managing annual budgets and submitting proposals for capital expense projects.
• Maintains an efficient scheduling program to ensure high standards of food service with minimal man-hours.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuous improvement of employee skills.
• Instructs assigned personnel regarding safety policies and procedures and ensures hazards are eliminated.
• Prepares and presents periodic performance reviews for assigned personnel.
• Recommends changes including hiring, promotion, demotion, and termination of assigned team members, as well as wage and salary adjustments within guidelines.

Requirements

• Bachelor’s degree in Hotel and Restaurant Management, Business Administration, or related field preferred.
• Five to ten years of restaurant industry experience, including two years in food preparation and service and five years in supervision.
• Literate and fluent in English.
• Excellent guest service, communication (verbal and written), and interpersonal skills, with an emphasis on relationship building.
• Good problem-solving skills and ability to coordinate multiple tasks at once.
• Ability to compile, compute, and analyze data for reports.
• Ability to negotiate with diverse departments and implement strategic vision into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other team members and adheres to all regulatory, company, and department policies and procedures.

Additional Requirements

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, and maintain hand-eye coordination.
• Ability to constantly walk and stand during shift.
• Mobility to move quickly and easily throughout the restaurant and kitchen areas.
• Ability to hear and use visual inspection; positions with public contact require working in a noisy environment and may be exposed to guests who use tobacco products.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to maximize your skills and talents to help you become the best in your field. Our resorts have consistently received 4-Star and 4-Diamond Awards due to the friendly, top-quality people we hire to serve our guests.

Located on the south shore of Lake Tahoe, our properties offer year-round recreation, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. Our amenities include two heated pools, a full-service health spa, various restaurants (including the world-renowned Hell’s Kitchen), 1,254 rooms and suites, and excellent guest service. As an industry leader, we provide professional advancement, personal recognition, and incentives as you progress in your career.