Restaurant Management

About the role

The Restaurant Manager is responsible for leading and managing a team to deliver exceptional guest experiences, adhering to Dunkin’ standards and franchisee guidelines.

Responsibilities

• Recruit, hire, train, and develop team members
• Communicate job expectations and provide coaching and feedback
• Create and maintain a guest-first culture
• Maintain a safe, secure, and healthy environment
• Ensure all shifts are staffed appropriately
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs
• Set and track sales goals

Requirements

• Able to lift a minimum of 30 lbs.
• Able to stand for 6+ hours at a time
• Aged 18 or older
• Authorized to work in the U.S.
• Fully fluent in English

Competencies

• Guest Focus: Exceeds guest expectations, develops guest relationships, and resolves concerns.
• Purposeful Results: Sets and achieves high standards, leads others, and seeks continuous improvement.
• Solving Problems: Identifies and resolves issues, uses information to make decisions, and empowers others to take action.
• Interpersonal Relationships & Influence: Develops and maintains relationships, operates with integrity, and escalates conflicts.

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Two weeks of vacation
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance
• Monthly bonus plan

What We Offer

• Growth opportunities within the company
• Opportunities to learn new skills
• Family-owned and operated business environment
• Complimentary and discounted meals
• Discounted pet insurance

Skills

• Flexibility with working hours and weekends
• High school diploma or equivalent
• Proficiency in English
• At least 2 years of management experience
• Experience in the restaurant or retail industry