Restaurant Expeditor & Cashier

About the role

Portrays an exemplary model of the Goddess and the Baker brand by delivering exceptional, seamless service to all guests.

Responsibilities

• Knows the GAB mission statement and can execute it.
• Welcomes guests using the 10–4 rule; greets guests with a smile and positive attitude.
• Works well with others and fosters a team effort.
• Understands the value of balancing individual duties, team duties, and customer service.
• Delivers impeccable guest satisfaction by making it your number one priority.
• Remains calm under pressure and works quickly without sacrificing quality.
• Learns with an open mind.
• Is 100% knowledgeable of all menu items including LTOs, garnishes, and GF/Vegetarian/Vegan options and/or knows where to find the tools used for assisting guest inquiries.
• Demonstrates suggestive selling.
• Stays productive during downtimes.
• Advises leadership of any out-of-stock items and relays this info as needed to guests in a polite and professional manner.
• Brews coffee and iced tea; prepares teas and assists bar with juices and cold brews where applicable.
• Expedites order taking to ensure quick and friendly service.
• Notifies leadership of any customer complaints or dissatisfaction for immediate remedy.
• Serves as liaison between BOH & FOH, ensuring food/drinks are served promptly and to standard.
• Is conscientious about clearing/cleaning tables to accommodate guests.
• Responsible for running drinks and food when not actively taking orders for customers.
• Sets up and cleans work area as well as surrounding areas and completes all necessary checklists.
• Performs secondary duties which may include but are not limited to:
  • Stocking dine-in and take-out items.
  • Rolling silverware.
  • Stocking/restocking soup & oatmeal garnishes where applicable.
  • Filling backstock of items such as dressings, fruit cups, chips, hot tea bags, grab ‘n go cooler items.
  • Stocking and cleaning retail items.
  • Assisting with completing catering tasks.

Requirements

• High School Diploma or GED.
• 1 year of customer service experience.
• Valid Food Handlers Certification.

Skills

• Basic Math.
• Time Management.
• Problem Solving & Deductive Reasoning.
• Customer Relations.
• Attention to Detail (order accuracy).

Location: Chicago, IL