Restaurant Expeditor

About the role

The Rittenhouse seeks a Restaurant Expeditor to ensure all food is prepared and delivered to guests efficiently.

Responsibilities

• Serve as the primary point of contact between front-of-house and back-of-house
• Receive order tickets from servers and call them in to the kitchen
• Highlight allergies and dietary restrictions on order tickets and communicate to kitchen staff
• “Fire” courses with the chef at the appropriate time
• Direct food runners when to pick up dishes and where to deliver them
• Ensure food runners have memorized table and seat numbers for each dish leaving the kitchen
• Ensure all plates leaving the kitchen meet Chef’s standards for presentation, freshness, and temperature
• Ensure all plates leaving the kitchen adhere to any dietary restriction or food allergy noted on the order ticket
• Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously
• Manage the flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
• Run food to tables as needed
• Ensure anyone delivering food to a table can accurately describe the dishes they are delivering
• Ensure the Expeditor station is appropriately stocked with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
• Be aware of and enforce all restaurant and Forbes and LQA policies and procedures
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
• Perform other duties as requested by management

Requirements

• A high school diploma or equivalent is preferred.
• Previous food and beverage experience is required or equivalent training.

Position Requirements

• Work schedule may vary and will include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.