Restaurant Expeditor

About the role

The Renaissance Denver Hotel & Conference Center seeks a Restaurant Expeditor to join our dynamic team. This role ensures that all food is prepared and delivered to guests in a timely and efficient manner.

Responsibilities

• Serve as the primary point of contact between front-of-house and back-of-house
• Receive order tickets from servers and call them in to the kitchen
• Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
• "Fire" courses with the chef at the appropriate time
• Direct food runners when to pick up dishes and where to deliver them
• Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
• Ensure all plates leaving the kitchen meet the chef's standards for presentation, freshness, and temperature
• Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket
• Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously
• Manage the flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
• Run food to tables as needed
• Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
• Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
• Be aware of and enforce all restaurant policies and procedures
• Be aware of and enforce all Forbes and LQA policies and procedures
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Perform other duties as requested by management

Requirements

• A high school diploma or equivalent is preferred.
• Previous food and beverage experience is required or equivalent training.

Qualifications

• Strong communication skills
• Attention to detail
• Ability to manage multiple tasks simultaneously
• Knowledge of food service operations

Skills

• Customer service orientation
• Time management
• Attention to detail
• Problem-solving skills

Benefits

• Competitive wages for full-time and part-time opportunities
• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401(k) Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Education/Professional Development
• Referral Bonus Program

Pay

$21.00 to $23.00 per hour

Schedule

Work schedule may vary and will include working on holidays and weekends and alternate shifts.

Work Environment and Context

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It