Resource Planner I

Qualifications What we’re looking for: General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) General experience in SalesForce/ServiceMax or equivalentOutstanding interpersonal and written communication skills Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams AND High School Diploma or Equivalent 1-3 years’ call center and/or customer service experience OR Associates degree or higher and/or Trade School diploma 1+ years’ call center and/or customer service experience WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Our Commitment To You A great team environmentAbility to work remotelySupportive leadership