Resource Navigator - Scranton

Care Navigation

The Resource Navigator is responsible for connecting MFHS clients with needed programs and services offered by MFHS and/or community partners, and is key to providing education, support, and guidance to clients in overcoming barriers to obtaining services and promoting informed decision-making. This position is instrumental in promoting and achieving service integration across MFHS programs.

• Connect clients to care and aid clients in navigating and accessing health and social services needed for improved health outcomes.
• Aid clients in completing insurance applications, appointment scheduling, arranging for transportation assistance, and enrollment in public assistance programs.
• Evaluate client eligibility and follow up on referrals.
• Facilitate internal and external referrals for services.

Promote Service Integration

Maintains effective communication and builds positive professional relationships with clients and co-workers to eliminate barriers to care. Document referrals and navigation services provided through tracking forms, electronic referral forms, and electronic medical records.

• Collaborates with MFHS staff to connect clients across all MFHS programs and coordinates care through case management support and referral follow-up.

Engage with Community Partners

Engages with existing community partners and develops new partnerships across diverse fields (including health care, mental health/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services), accumulating extensive knowledge of the services available through them, and maintaining a database of the resources and services offered.

• Participates in community and MFHS sponsored events which promote awareness and referrals to MFHS programs and resources.

Administrative Support

• Assist as needed with administrative client support functions including front desk support, client surveys, translation, and sharing client education resources.
• Promote and contribute to organizational and programmatic goals of MFHS.

Qualifications/Requirements/Experience

• High School Diploma or G.E.D. required; Degree in public health, Community Health Worker Certificate or related field preferred.
• One year experience working in community setting with families of diverse ethnic, cultural, and socioeconomic backgrounds.
• Obtain Community Health Worker Certification within 2 years of hire.
• Excellent communication and interpersonal skills.
• Demonstrated skills in creative problem solving, community engagement, and outreach.
• In-depth knowledge of the assets, challenges, and knowledge of psychosocial, economic, and cultural determinants to health cultural competencies in the local community.
• Commitment to MFHS Mission, Vision, Values.
• Bilingual (English/Spanish) required.
• Ability and willingness to travel to other locations within the region for meetings and events.
• Demonstrated ability to show empathy, patience, and understanding when working with individuals facing various challenges and from diverse backgrounds.