Resource Navigator -CSBG Program

About the Role

UMOS is seeking a motivated, results-oriented Resource Navigator to join its diverse team of over 1,000 professionals across more than 60 offices in seven states. This role supports mission-driven initiatives, including early childhood development, career planning, farmworker assistance, HIV prevention education, and support for individuals fleeing domestic violence or human trafficking.

Earn up to $3,000 in incentive pay during your first year of employment.

Responsibilities

• Provide efficient, interactive intake services for the CSBG program by phone, face-to-face, or mail to determine eligibility using 125% FPL standards.
• Enter program applications into the CSBG electronic data system in a timely manner.
• Answer phones, schedule appointments, and provide program information to clients.
• Respond proactively to prevent service disconnections, adhering to a 48-hour response policy for crisis requests.
• Coordinate and perform administrative tasks, including storing, retrieving, and disseminating information for staff and clients.
• Operate office equipment such as fax machines, photocopiers, scanners, iPads, computers, and video conferencing systems.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, and Unemployment Insurance.
• Conduct community outreach and mobile intake services at agencies, senior centers, housing/neighborhood centers, etc.
• Perform home visits for elderly, handicapped, or other clients as necessary.
• Respond to applicant questions, assist with verification, and process benefits in a timely manner.
• Make referrals to partner programs for CSBG clients.
• Collaborate as a team member to ensure the efficient operation of the CSBG program.
• Participate in program awareness events throughout the community.
• Provide intake services for FPL (Federal Poverty Level) cases and maintain accurate, confidential client files.
• Track disbursements and communicate with landlords/vendors.
• Attend partnership meetings, health fairs, and other community events.
• Perform special projects and other related duties as needed.

Requirements

• Associate degree and/or at least two years of experience with the CSBG or other community service programs.
• Two years of experience in case management or equivalent training/experience.
• Proficiency in Microsoft Office Suite and other software systems.
• Ability to work independently within established policies, procedures, and guidelines.
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish (verbal and written).
• Reliable vehicle, valid Wisconsin driver’s license, and adequate auto liability insurance.
• Ability to work flexible/irregular hours, including on-call evenings, and travel as needed.

Work Environment & Physical Demands

• Frequently required to stand, walk, sit, and bend.
• Occasionally required to lift and/or move up to 30 pounds.
• Frequently exposed to moderate temperatures in controlled and uncontrolled environments.
• Noise level typically quiet to moderate.

Tools and equipment used include phone systems, iPads, iPhones, laptop computers, projectors, copy/scanner machines, fax machines, various computer software, first aid equipment, and fire extinguishers.

Employment is contingent upon successful completion of a criminal background check and driver’s license verification.

Pay

$18.22 to $22.78 per hour, depending on experience.

Benefits

• Paid time off that increases with years of service.
• 15 paid holidays annually.
• Comprehensive insurance coverage, including health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment.
• Options to establish a Health Savings Account (HSA) or Flexible Spending Account (FSA) for healthcare expenses.
• Employee assistance program for well-being support.
• Retirement plan options, including 401(k) and Roth IRA (pre-tax or after-tax contributions).
• UMOS contributes at least 3% of eligible compensation annually for employees participating in the 401(k) Retirement Plan.