Programs and Resource Navigator

About the Role

The Programs & Resource Navigator serves as the primary point of contact between individuals with disabilities, individuals with special needs, their families, caregivers, community partners, and Wabash Center program staff to ensure a seamless, supportive, and person-centered experience. This position helps individuals and families navigate complex disability service systems, identify available resources, provide education and advocacy, coordinate referrals, facilitate communication, and connect participants with Wabash Center programs and external community services that best meet their individualized needs and goals.

Working collaboratively with internal staff, healthcare providers, schools, community organizations, and government agencies, the Programs & Resource Navigator builds lasting relationships while ensuring individuals receive timely access to services, accurate information, and ongoing support. The position also serves as an ambassador for Wabash Center by conducting outreach, educating the community about available services, and maintaining strong partnerships that expand opportunities for individuals with disabilities and their families.

Responsibilities

• Build trusting, respectful, and supportive relationships with individuals, families, caregivers, guardians, and community stakeholders to identify immediate and long-term needs while promoting person-centered planning.
• Guide individuals and families through complex local, state, and federal service systems, including Medicaid Waiver applications, special education resources, disability benefits, affiliate organizations, and other available support programs, ensuring families understand eligibility requirements, application processes, timelines, and available options.
• Conduct outreach and engagement activities to build relationships with community organizations and resources, while providing education and advocacy to raise awareness about Wabash Center services.
• Maintain complete and accurate confidential records of family interactions, progress and status, program and service recommendations, and resources provided.
• Collaborate with Wabash Center staff and community partners to maintain accurate and up-to-date knowledge of resources and services.
• Build and maintain a library of supplemental and complementary contacts and resources to aid individuals and families in navigating a variety of unique or challenging circumstances.

Benefits

Wabash Center offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer-paid life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Opportunities for career advancement within a mission-driven organization