Resource Navigator

About the role

It's a great feeling to work for a company that does so much good for others around the world! If you like to work with people that believe they can make a difference in the world, this is the company for you! The Resource Navigator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.

Responsibilities

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Administer intake, assessments, and screening tools to clients and family members.
• Utilize intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
• Provide intensive case management services to families.
• Provide service planning and coordination, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.
• Conduct systematic follow-ups for all families.
• Collaborate with the Lead Resource Navigator and Resource Navigators to provide family activities/workshops, basic needs, and caregiver support groups.
• Maintain accurate documentation in Salesforce and PEIRS within specified timeframes.
• Attend all required annual trainings.
• Provide community education on child abuse prevention strategies, and program initiatives.
• Develop together with Lead Resource Navigator and Resource Navigators updates, reminders, and community education information monthly.
• Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Salesforce (BCFS) software.
• Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.
• Meet all deliverables as outlined in the contract.
• Respond sensitively and competently to the service population’s cultural and socio‑economic characteristics.
• Communicate effectively in writing and verbally in English.
• Work in a fast‑paced environment.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Travel as needed.
• Perform other job duties as assigned per grant requirements.

Requirements

• Education: Required – High school diploma or equivalent. Preferred – Bachelor’s Degree in a Related Field.
• Experience: Required – With a high school diploma, at least 3 years of professional work experience in a related field. Preferred – With a Bachelor’s degree, at least 1 year of professional work experience in a related field.
• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass a pre‑employment drug screen and random drug screens.
• Provide proof of work eligibility status upon request.
• Pass a pre‑employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).
• English (United States) proficiency.