Resource Navigator

About the role

It's a great feeling to work for a company that does so much good for others around the world!

Education

• Required – High school diploma or equivalent.
• Preferred – Bachelor’s degree in a related field.

Experience

• Required – With a high school diploma, at least 3 years of professional work experience in a related field.
• Preferred – With a Bachelor’s degree, at least 1 year of professional work experience in a related field.

Responsibilities

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Administer intake, assessments, and screening tools to clients and family members.
• Utilize intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
• Provide intensive case management services to families.
• Provide service planning and coordination, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.
• Conduct systematic follow-ups for all families.
• Collaborate with the Lead Resource Navigator and Resource Navigators to provide family activities/workshops, basic needs, and caregiver support groups.
• Maintain accurate documentation in Salesforce and PEIRS within specified timeframes.
• Attend all required annual trainings.
• Provide community education on child abuse prevention strategies and program initiatives.
• Develop, together with Lead Resource Navigator and Resource Navigators, updates, reminders, and community education information monthly.
• Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Salesforce (BCFS) software.
• Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.
• Meet all deliverables as outlined in the contract.
• Demonstrate the ability to:
  • Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  • Communicate effectively in writing and verbally in English.
  • Work in a fast-paced environment.
  • Maintain computer literacy required to meet the responsibilities of the position.
  • Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
  • Travel as needed.
• Other job duties as assigned per grant requirements.

Requirements

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas driver’s license with a clear driving record and reliable transportation.
• Pass a pre-employment drug screen and random drug screens.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).
• English (United States)