Resource Coordinator EARN WIOA

About the role

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Duties & Responsibilities

• Work with customers who need extra support, beyond what Workforce Advisors can provide, to resolve a crisis.
• Help customers connect with external supports related to housing, mental health, domestic violence, substance abuse, parenting, food insecurity, and grief.
• Assess supportive service needs. Determine whether stabilization resources are appropriate for a customer and develop a clear goal plan with customers.
• Determine next steps for customer during case management meetings (ex: continuation of services, applying for good cause exemptions, etc.).
• Aid in transitioning customers out of stabilization services, ideally after 30 days. If not resolved within 30 days, continue case management.
• Provide intensive case management. Set small goals around resolving or mitigating barriers for customers who agree to receive services.

Qualifications

• Bachelor’s degree required, with a minimum of 3 years of Human Service/case management experience preferred.
• Previous experience with workforce development, vocational skills training programs, adult basic education, or working closely with adult learners is preferred.
• Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Willingness to work a flexible schedule, including evenings and Saturdays.
• Must have appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retailer savings plan with employer match up to 5%
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible
• Employer PTO Exchange
• Hourly Rate: $27.97