Resource Coordinator

About the role

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Cover projects as needed by coordinating between other regional offices.
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects.
• Performs pre-task planning prior to executing work.
• Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• Multi-lingual preferred in some markets.

Qualifications

• A valid driver’s license with acceptable violation history may be required.

Skills

• Pre-task planning.
• Safety reporting.
• Communication with internal and external stakeholders.
• Logistics management.
• Conflict resolution.
• Technology proficiency.

Benefits

Terracon offers a comprehensive benefits package based on eligibility, role, and job status, including:

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) plan.
• Paid time off and holidays.
• Education reimbursement.
• Variety of bonus programs.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible and can vary depending on the needs of the department and the projects being worked on.

About Us

Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.

EEO Statement

Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.