Resort Housekeeper (PT)- VW

About the role

This position is available at the Villages at Lake Winnipesaukee resort in Laconia, New Hampshire. The schedule includes weekends with potential midweek shifts. Part-time, year-round positions are available.

Responsibilities

• Assists in all aspects of the housekeeping department, including cleaning rooms or villas, performing house aide duties, and maintaining public spaces.
• Ensures room cleanliness meets inspection standards and reports the status of cleaned rooms on assignment sheets.
• Completes checklists to report cleanliness and condition of assigned areas.
• Enters guest rooms following procedures for gaining access and ensuring vacancy before entry.
• Responds promptly to requests from guests and other departments.
• Reports accidents, injuries, and unsafe work conditions to management.
• Follows all company policies and procedures, maintains confidentiality, and protects company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
• Perform other reasonable job duties as requested by supervisors.

Key Duties/Accountabilities

• Adheres to quality assurance standards and expectations.
• Reports work-related accidents or other injuries to management, follows Hazardous Materials Management Program protocols, ensures staff wears Personal Protective Equipment (PPE) when needed.
• Schedules routine carpet/tile cleaning and deep cleaning of rooms.
• Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and ensure efficient operations.
• Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
• Prepares room assignments for rooms to be cleaned, schedules midweek cleans for stayovers, updates Front Desk Housekeeping daily worksheet, informs and works with Maintenance Department regarding maintenance concerns or problems, reports status to the front desk, checks ODH (On-demand-housekeeping), inspects areas cleaned to ensure standards are met, investigates complaints regarding housekeeping service and takes corrective action, uses active listening techniques to de-escalate irate guests, ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property, brings items to a secure designated area, and reports all lost and found items to the Front Desk.

Qualifications

• High school diploma or GED;
• One to three months related experience and/or training;
• Equivalent combination of education and experience;
• One year of work-related experience preferred.

Physical Demands

• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric