Resort Housekeeper (PT)- WV

About the Role

We are seeking friendly, team-oriented candidates to join our Housekeeping team at Westwood Villas Resort in Lake Harmony, PA. This is a part-time, year-round, hourly position requiring availability on Saturdays, Sundays, and midweek flexibility. A valid driver's license is required.

Responsibilities

• Assist in all aspects of the housekeeping department, including cleaning rooms, villas, and public spaces.
• Ensure room cleanliness meets inspection standards and complete assignment sheets.
• Report cleanliness and condition of assigned areas using checklists.
• Complete required housekeeping paperwork.
• Identify room assignments and types of cleaning required.
• Respond promptly to guest and departmental requests.
• Follow procedures for entering guest rooms and ensuring vacancy.
• Report accidents, injuries, and unsafe conditions to management.
• Adhere to company policies, maintain professional appearance, and protect company assets.
• Welcome and assist guests according to company standards.
• Maintain positive working relationships and support team goals.
• Perform other reasonable duties as requested by supervisors.

Key Duties/Accountabilities

• Adhere to quality assurance standards and expectations.
• Report work-related accidents and follow hazardous materials protocols.
• Schedule routine carpet/tile cleaning and deep cleaning of rooms.
• Attend staff meetings and discuss policies, guest complaints, and service improvements.
• Plan and post housekeeping, laundry, and houseman schedules.
• Prepare room assignments and schedule midweek cleans for stayovers.
• Update the Front Desk Housekeeping daily worksheet.
• Coordinate with the Maintenance Department on concerns and problems.
• Inspect cleaned areas to ensure standards are met.
• Investigate and resolve housekeeping service complaints.
• Manage lost and found items, ensuring proper documentation and storage.

Expected Conduct

• Use professional language at all times.
• Model professional behavior consistently.
• Stay compliant with company policies and government regulations.
• Reinforce harassment, discrimination, and hostile work environment policies.
• Remain calm during stressful periods.
• Self-manage time and meet goals.
• Plan for job duties to be fulfilled during absences.
• Present a positive attitude and represent the company professionally.

Qualities & Characteristics

• Strong customer service orientation and skills.
• Highly organized with excellent time management and multitasking abilities.
• Exceptional teamwork and clear communication skills (verbal and written).

Physical Demands

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Preferred Qualifications

• High school diploma or G.E.D.
• One to three months of related experience and/or training.
• One year of work-related experience.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric