Resort Housekeeper (PT)- EVI

Position Summary

This position requires Front Desk Assistance, housekeeping duties, and public space cleaning. Ensures room cleanliness meets inspection standards and reports cleanliness and condition of each assigned area.

Key Duties/Accountabilities

• Adheres to quality assurance standards and expectations.
• Reports work-related accidents or other injuries to management.
• Schedules routine carpet/tile cleaning and deep cleaning of rooms.
• Attends periodic staff meetings with other department heads.
• Plans and posts housekeeping, laundry, and houseman schedules.
• Prepares room assignments for rooms to be cleaned.
• Schedules mid-week cleans for stayovers.
• Updates Front Desk Housekeeping daily worksheet.
• Informs and works with Maintenance Department regarding maintenance concerns and/or problems.
• Reports status to the front desk.
• Checks ODH (On-demand-housekeeping).
• Inspects areas cleaned to ensure standards are met.
• Investigates complaints regarding housekeeping service and takes corrective action.
• Uses active listening techniques to de-escalate irate guests.
• Sets up and retrieves lost and found items.

Qualities & Characteristics

• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Clear, concise communications skills (verbal and written).

Physical Demands

• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.