Resort Driver (Part-Time)

Responsibilities

• Assisting guests with luggage, drop off and pick up at airport for shuttle and sedan service.
• Communicating to guests about pick up or drop off options, introduction to guests via email or text.
• Making introductions to guests upon arrival and departure.
• Providing lobby doors coverage.
• Greeting arriving guests and retrieving their luggage.

Essential Functions

• Pickup and drop off passengers at the airport.
• Text or email guest on day off arrival and re-confirm the scheduled transportation.
• Safely transport passengers along predefined assigned routes in a courteous, timely, and reliable manner while providing exceptional customer service at all times.
• Comply with all traffic laws and regulations, and instructions from dispatch.
• Complete required written reports and documentation related to the performance of duties and the vehicle being operated.
• Completing daily logs of operational issues for record keeping and trend analysis purposes.

Requirements

• Must be licensed to drive a motor vehicle.
• Must be at least 21 years of age.
• Previous customer service experience required.
• Hospitality experience preferred.
• Strong verbal and written communication skills.
• True desire to satisfy the needs of others in a fast-paced environment.
• Able to interact with all guests, internal and external, effectively with tact and diplomacy.
• Strong follow through skills.
• Able to handle multiple tasks at once.
• Basic proficiency in working with computers.
• Available to work a flexible schedule, including weekends and holidays.

Physical Requirements

• Ability to lift, carry, push, and/or pull guest luggage weighing up to 50 pounds multiple times per shift.
• Frequent bending, twisting, reaching, and loading/unloading of luggage.
• Ability to stand and walk for extended periods of time.
• Ability to enter and exit resort vehicles repeatedly throughout shift.
• Ability to work outdoors in varying weather conditions, including heat.
• Ability to safely operate resort vehicles for extended periods.