Part Time Resort Operations Host

Qualifications & Experience

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
• Experience in custodial services or commercial cleaning is beneficial but not required.
• Excellent communication, teamwork, and collaboration skills.
• Strong attention to detail and the ability to work independently when required.
• Able to achieve certification for attractions, safety procedures, and basic emergency protocols.
• Able to remain calm and professional in high-stress situations.
• Basic math and computer skills are preferred.
• Flexible availability, including evenings, weekends, and holidays, to support resort operations.
• Reliable attendance is an essential function of this role.

Key Responsibilities

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.
• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
• Aid guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
• Enforce attraction safety rules and restrictions, including height and weight requirements.
• Aid in retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.
• Clean and maintain restrooms, restock supplies, and address issues promptly.
• Ensure walkways and public spaces remain clean, safe, and free from hazards.
• Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.
• Identify and report maintenance issues, hazards, or operational concerns to leadership.
• Respond to guest requests and address questions or concerns to create a positive experience.
• Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.
• Liaise with leadership teams to help resolve resort-wide guest issues.
• Maintain health and safety protocols across all areas of operation.
• Monitor guest and team member safety and enforce established safety guidelines.
• Handle incidents or accidents appropriately and report them according to procedures.
• Be familiar with emergency procedures, including responding to ride malfunctions or guest emergencies and locating emergency equipment.
• Identify potential safety hazards and recommend improvements when appropriate.
• Work effectively in busy environments with high noise levels and maintain focus during high-pressure situations.