Resolutions Support (Part-Time)

Responsibilities

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Review mortgage documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolve client questions or problems ensuring a resolution
• Ensure compliance with federal and state regulation
• And any other duties
• Complete transfer tax forms
• Draft various legal documents

Qualifications

• A High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience
• Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal
• Bilingual (Spanish/English) is a huge plus!

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

Benefits

• Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
• First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
• First National Bank of America is an Equal Opportunity Employer.