Part Time - Member Services Support
PURPOSE
Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal.
DIMENSIONS
This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.
DUTIES
- Establishment of new accounts
- Handling debit and credit card transactions
- Account resolution
- Processing internet requests
REQUIREMENTS
- High level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance
- Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure
- Must be willing to engage in ongoing training and professional development
JOB ENVIRONMENT
Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS
- Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data
- Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination
- May climb stairs when branch is located on multiple levels
- Visual acuity is essential when servicing ATM and completing forms
- Must be able to communicate clearly and listen well
- Must be able to comprehend and carry out verbal and written instructions
SECU PROVIDES EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED PERSONS REGARDLESS OF RACE, COLOR, RELIGION, AGE, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, GENETIC INFORMATION, DISABILITY, VETERAN STATUS, OR OTHER CLASSIFICATION PROTECTED BY LAW.
DISCLAIMER
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.