Sales Support (Part-Time)

About the role

As a Sales Support Associate, you will support both the back of house and front of house operational functions. Back of house includes unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house involves flexing between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow and a best-in-class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Aid with inventory and stock management.
• Maximize storage and capacity in all product and supply categories.
• Investigate and rectify inventory discrepancies.
• Contribute to achieving low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Support the sales team in providing exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Maintain a proper understanding of BOH/FOH IT systems, including POS transaction.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Provide assistance to our Visual Merchandising team on floor sets, window changes, and other projects, as needed.
• Maintain a knowledge and understanding of all policies and procedures.
• Identify opportunities to support the team in delivering best-in-class customer service.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• Prior work experience in a retail stock, logistics, and/or customer service.
• Be a Good Human: be original, be authentic.
• Have No Fear: innovate, solve problems.
• Own Every Decision: work together, get results.
• Quality Matters: be disciplined, be competitive.
• Make S**t Happen: regular sitting, using hands to finger, handle, or feel, talking or hearing, occasional standing, walking, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling, tasting or smelling, lifting and/or moving up to 30 pounds, specific vision abilities required, regular sitting, frequent walking, standing, and frequent handling, feeling, and talking or hearing.

Requirements

• The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability is required.

Benefits

• Clothing Allowance
• Generous Employee Discount

Pay

The Sales Support base pay ranges from $18-$20 hourly.

Schedule

The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability is required.