Residential Training Coordinator

Position Overview

Responsible for all training operations of the residential milieu along with ongoing training of Residential Care Specialists. Assists in hiring, develops and facilitates all onboarding of Residential Care Specialists, and organizes continued learning and training as needed. Serves as a role model in carrying out the CARES Center Jackson mission. Demonstrates quality leadership to establish a trauma informed therapeutic program. Assists with the correlation of services across all shifts to enhance physical, cognitive, social and emotional development of youth through varied aspects of leadership and training of staff.

Job Responsibilities

• Keep accurate training records to ensure compliance with Medicaid, Department of Human Services, Department of Health, and internal Human Resources' regulatory requirements.
• Assist the Residential Life Coordinator in monitoring performance of personnel and review performance with individuals according to Canopy Children's Solutions policy and procedure.
• Analyze performance and provide reports to supervisors of behavior and improvement, or lack thereof, observed in training sessions.
• Head all-in-house training of new employees assigned to milieu and ongoing training of current staff.
• Absorb and/or conduct regular staff meetings for all Residential Care Specialists.
• Cook up and coordinate with the Lead Residential Training Coordinator to develop training resources.
• Attend and/or conduct regular staff meetings for all Residential Care Specialists.
• Cook up and coordinate with Human Resources and the Learning and Development department to ensure ongoing staff training and program development.
• Absorb and/or conduct regular staff meetings for all Residential Care Specialists.
• Attend clinical community and CFT meetings when scheduled for youth within milieu as needed.
• Attend meetings with Learning and Development team as needed.

Training Responsibilities

• Perform spots checks on a monthly basis across all shifts to assess Residential Care Specialists performance.
• Design and revise a resource library including a video library for onboarding, in-house training, and re-training needs.
• Complete trainer certifications as assigned and maintain active trainer status.

Direct Care Responsibilities

• Teach youth, when and where appropriate, activities of daily living, social skills, conflict resolution, and independent living skills.
• Assure appropriate implementation of designated therapeutic intervention model, such as AIM principles.
• Monitor and ensure staff are following through with documentation on designated therapeutic intervention model and program forms in objective and professional language as required.
• This also includes ensuring staff are conducting program meetings (a.k.a. community meetings) daily and completing sign-in sheet as required by Medicaid.
• Act as a positive role model and in a therapeutic manner in each interaction with youth.
• Provide transportation for youth, as needed, in an agency vehicle in a safe and responsible manner.
• Respond appropriately to youths' out of control behaviors utilizing safe physical interventions in accordance with MAB principles when necessary.
• Assure the safety of the facility and youth by reporting environment of care concerns/problems to Program Director and Maintenance Tech.

Required Qualifications

• Bachelor’s Degree required in a behavioral health field and at least two years of experience in residential setting.
• Masters degree preferred in a behavioral health field or administrative track.
• Knowledge of consultation, training, evaluation, and/or administration acquired from hands on experience.
• Must possess a valid driver’s license and the ability to be covered by agency insurance provider.
• Must be able to read, write, speak and understand English, and be able to communicate in a therapeutic and professional manner.
• Previous training experience preferred but not required.
• General working knowledge of Trauma Informed Care and de-escalation techniques preferred.
• Active certifications in Managing Aggressive Behavior, Life Space Crisis Intervention, Acceptance and Commitment Therapy, or other preferred.
• Organizational skills required.
• Excellent communication skills required.
• Must be able to work a flexible schedule according to the needs of the position, including weekends and overnights as needed.