Residential Service Technician -Water Filtration

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. Headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees across operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom, this position is based in the West Palm Beach, FL office (onsite).

About the Role

The Residential/Commercial Service Technician performs customer site visits, defuses tense situations, maintains relationships, services and repairs equipment, delivers salt, provides dealer and customer support, and works independently with strong organizational skills, mechanical aptitude, and a clean driving record.

Responsibilities

• Customer site visits
• Defusing tense situations
• Maintaining relationships
• Servicing equipment
• Repairing equipment
• Delivering salt
• Dealer support
• Customer service support

Requirements

• High School Degree required
• Associate’s degree in a technical related field preferred
• Minimum of 4 years related work experience
• Insurable driving record
• Ability to lift 50 lbs consistently throughout the day
• Successful completion of pre‑employment screenings, including DOT requirements

Skills

• HVAC/Plumbing/Mechanical related experience preferred
• Trade certification preferred
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred
• General understanding of local, state, and national codes/regulations
• Ability to work independently and as a team to meet deadlines and goals
• Comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc.

Benefits

• Competitive compensation package
• Medical and dental insurance
• Company‑sponsored life insurance
• Retirement security savings plan
• Short‑ and long‑term disability programs
• Tuition assistance