Residential Property Manager

Job Duties and Responsibilities

• Client Focus
• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public.
• Strive for improvements in work process and results to better meet tenants’ expectations.
• Manage tenant relations and coordinate requests for repairs and maintenance.
• Understand rent charges, lease issues, and other tenant concerns.
• Staff Management
• Screen, orient, and train existing personnel and new personnel.
• Provide comprehensive feedback to non-performing employees.
• Facilitate disciplinary procedures and documentations up to and including terminations of employment, if necessary.
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Cook up maintenance schedule and assignments with property Superintendent.
• Support staff to encourage teamwork and lead as an example in creating a harmonious environment.
• Handle administrative processes involving personnel on a timely basis.
• Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of your property’s team.
• Prepare for team meetings, in advance, and act as a leader for the meeting.
• Financial Management
• Develop operating income/expense budgets and capital budgets.
• Administer budgets, conduct operational reviews, and implement corrective actions.
• Recommend and implement programs that contribute to the proper operation of all properties.
• Leasing
• Communicate regularly with territory leasing agents.
• Ensure the building staff is properly trained and utilizes proper guidelines on walk-in prospective.
• Weekly meeting with leasing staff to address items needing attention in both “on-notice” and “rent-ready” apartments.
• Represent the company in a professional manner at all times.
• Administration
• Maintain complete and accurate property files and records.
• Coordinate with corporate office support staff on management company procedures for processing and distributing information.
• Provide prompt, detailed, and accurate general status reports on all properties assigned.
• Maintenance & Safety
• Engage, contract, supervise, and approve invoices for all goods/services required to maintain the properties up to company and owner standards.
• Direct the day-to-day activities of staff management, loss prevention, risk management, safety/security, maintenance, and overall aesthetic of properties.
• Develop a network of emergency services and be available 24 hours per day and weekend coverage as required.
• Work with Capital department to forecast and manage replacement of major capital expense items including HVAC system, roof systems, etc.
• Maintain community appearance and ensure repairs are noted and completed in a timely basis which will require daily property inspections.
• Review “Salesforce” resident section to ensure work orders, requests for repairs, etc., are being handled appropriately and in a timely manner.
• Conduct cold calls to tenants that have had work orders completed, ensuring their satisfaction with work completed.
• Assure quality of “rent-ready” apartments.
• Ensure that leasing offices and “rent-ready” apartments are walked daily and communicate any service-related needs to maintenance.
• Learn and ensure compliance with all company, local, state, and federal safety rules and direct staff to follow a “safety first” principle.

Job Requirements

• Bachelor’s degree or equivalent vocational/technical training
• Minimum of three (3) years (3) of experience in residential property management, with at least two (2) years of rental management experience
• At least 2 years in a supervisory or management role
• Excellent verbal and written communication skills; exceptional attention to detail and excellent follow through and strong organizational skills; excellent interpersonal skills with the ability to interact with all levels.
• Courses in real estate a plus

About Stonehenge Management LLC

Stonehenge NYC and its affiliated companies is a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction, and leasing. Stonehenge, together with its investment partners, owns and manages a portfolio of properties in Manhattan valued at approximately $2.1 billion. The portfolio is comprised of 18 income-producing properties with 3,000 apartments representing 2.5 million square feet of prime real estate. Stonehenge is recognized for its above-and-beyond customer service platform and five-star lifestyle programming.

The Stonehenge NYC team is comprised of dedicated professionals committed to providing the best in quality, service, and potential for growth throughout its portfolio. This is your chance to become a part of a team with a proud history and growing future. Stonehenge provides an environment rich with opportunities for growth and career advancement. Be challenged, celebrated, and inspired. Be a part of something great and continue building your career with us!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.