Residential Program Shift Supervisor

Benefits

• 100% Employer-Provided Medical Insurance
• 100% Employer-Provided Dental Insurance
• Opportunity for advancement
• Paid time off
• Training & development

Available shifts

Sunday through Thursday
7am-3pm
3pm-11pm

Why You’ll Love This Role

• Makes a meaningful impact by leading staff who work directly with youth
• Uses trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI
• Part of a collaborative, mission-driven leadership team
• A dynamic role combining supervision, direct engagement, and program oversight
• Full-time position with strong benefits and professional growth opportunities

What You’ll Do

• Oversee and direct daily shift operations for the CTR Program
• Provide supervision, coaching, and support to Residential Counselors
• Ensure staffing ratios are met and youth are safe, supervised, and engaged
• Maintain a clean, orderly, and structured program environment
• Model and reinforce effective use of CPS and TCI
• Engage directly with residents using trauma-informed practices
• Ensure completion of required documentation, including logs, progress notes, and incident reports
• Enter accurate progress notes for direct interventions
• Ensure medications are administered and documented in compliance with MAP and agency procedures
• Assist with intakes and discharges as assigned
• Monitor program funds including petty cash and activity money
• Participate in a rotating 24/7/365 emergency on-call schedule
• Attend required meetings, trainings, and leadership sessions
• Assist with onboarding and training new staff

What We’re Looking For

• Strong leadership, communication, and interpersonal skills
• Ability to supervise and support staff in a residential setting
• Sound judgment, professionalism, and clear boundaries
• Ability to remain calm and decisive in fast-paced or crisis situations
• Commitment to youth-centered, trauma-informed care

Qualifications

• Bachelor’s degree in a human services field (preferred)
• 1-2 Years experience working in a residential program
• Current MAP Certification (preferred)
• Strong verbal, written, and computer skills
• Ability to work independently and support others effectively
• Ability to manage the therapeutic milieu, including working shifts if needed

Requirements

• Valid Massachusetts driver’s license and acceptable driving history
• Ability to ascend/descend stairs and meet physical demands of a residential setting
• Visual and hearing acuity to perform essential job functions

Core Competencies

• Communication: Communicates clearly and professionally; shares information appropriately and follows reporting standards.
• Self-Awareness & Development: Open to feedback; understands strengths and growth areas; actively pursues professional development.
• Conflict Management: Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.
• Initiative: Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.
• Managerial Responsibility: Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.
• Teamwork: Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.
• Managing On-Going Tasks: Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.
• Quality Management: Demonstrates accuracy and attention to detail; seeks continuous improvement.
• Leadership: Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.

Compensation

$24.00 - $28.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Plummer’s Mission

We set a standard of excellence that improves outcomes for young people in or at risk of entering state care by deeply engaging youth, families, and the systems that impact them to develop permanent family relationships, skills, and community connections.

We envision a world in which every young person has a family unconditionally committed to nurture, protect, and guide them to successful adulthood.