Residential Program Manager - Manchester, CT

About the role

The Residential Program Manager oversees the supervision and operation of a residential program for adults with intellectual and developmental disabilities (I/DD). The role requires strong organizational skills, creativity, and the ability to remain calm and positive under pressure. Effective communication and adaptability to a flexible work environment are essential.

Supervisory Responsibilities

• Supervises assigned Direct Support Professionals (DSP).

Responsibilities

• Ensures program operations comply with Connecticut Department of Developmental Services (DDS) licensing regulations and MARCH, Inc. of Manchester policies and procedures.
• Develops respectful, professional relationships with individuals supported while maintaining appropriate boundaries.
• Advocates for individuals based on their personal choices.
• Fosters positive relationships with families, guardians, DDS, interagency partners, and the community.
• Hires, trains, evaluates, and supervises Direct Support Professionals to ensure quality services.
• Maintains confidentiality of individuals supported and agency information.
• Completes documentation, including behavior plans, individual goals, financial records, communication logs, nursing logs, incident reports, and medication Kardex, adhering to deadlines.
• Maintains records of care, conditions, progress, or issues and reports observations to DSPs, program coordinators, directors, and clinical staff.
• Provides support, treatment, and documentation for unusual incidents.
• Manages program budget and maintains accountability for house and personal funds.
• Organizes and facilitates staff meetings and ensures regular house meetings are held.
• Participates in the development and implementation of person-centered Individual Plans (IP).
• Attends Interdisciplinary Team meetings as needed.
• Represents MARCH, Inc. of Manchester’s mission, philosophy, and goals to families, community contacts, and the public.
• Demonstrates efforts to improve service delivery.
• Collaborates professionally with coworkers, administrative personnel, clinical staff, nursing, and community providers.
• Maintains all required certifications and training as mandated by regulatory bodies and agency policies.
• Provides emergency coverage and 24-hour on-call support as needed.
• Performs other related duties as requested.

Requirements

• Bachelor’s Degree in human services, social work, psychology, or a related field (preferred).
• Supervisory/management experience required.
• Experience working with individuals with intellectual/developmental disabilities (preferred).
• Experience in a residential setting required.

Skills

• Excellent customer service orientation.
• Advanced computer and technology skills.
• Valid driver’s license and proof of insurance.

Physical Requirements

• Prolonged periods of standing, sitting, and walking.
• Ability to bend, push, pull, and lift up to 50 pounds.
• Must be able to travel and navigate all areas of the organization’s facilities.

Benefits

• Health, Dental, and Vision Insurance
• Short-term Disability, Life, and AD&D Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 403(b) retirement plan with employer match
• Paid Time Off (PTO)
• Paid holidays

MARCH Inc. of Manchester is an equal opportunity employer.