Residential Program Manager

About the role

The Residential Program Manager oversees the day-to-day operations of the organization's residential program, ensuring the delivery of high-quality services and a safe, supportive environment for residents.

Responsibilities

• Oversee the day-to-day operations of the residential program, including intake and assessment, case management, and service delivery.
• Ensure that the program operates in accordance with the organization’s policies, procedures, and goals.
• Ensure that residents receive appropriate services and support, including case management, counseling, and referrals to community resources.
• Work with residents to develop individualized service plans that address their needs and goals.
• Recruit, train, supervise, and evaluate residential program staff, including case managers, counselors, and support staff.
• Provide ongoing coaching, support, and professional development opportunities to ensure staff effectiveness.
• Ensure that the residential facility complies with all applicable local, state, and federal regulations, including health and safety codes.
• Conduct regular safety inspections and address any issues promptly.
• Maintain a safe, secure, and welcoming environment for all residents and staff.
• Aid in developing and managing the program budget, including monitoring expenditures, approving purchases, and ensuring cost-effective use of resources.
• Identify funding needs and collaborate with the development team to secure grants and donations.
• Maintain accurate records and documentation related to resident services, program activities, and outcomes.
• Prepare regular reports for the Director of Programs or Executive Director, as well as for funders and regulatory agencies.
• Build and maintain relationships with community partners, service providers, and other stakeholders to enhance program services and opportunities for residents.
• Represent the organization at community meetings, events, and coalitions.
• Provide crisis intervention and conflict resolution services as needed.
• Ensure that staff are trained in crisis management and that appropriate protocols are in place.
• Regularly evaluate the effectiveness of the residential program, including assessing resident outcomes and satisfaction.
• Make recommendations for program improvements and implement changes as needed.
• Develop and implement activities, workshops, and programs that promote resident engagement, personal development, and community building.
• Encourage residents to participate in program activities and take an active role in their own progress.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field required; a Master’s degree is preferred.
• Minimum of 5 years of experience in program management, with at least 3 years in a residential setting.
• Experience working with low-income or vulnerable populations, particularly women and children, is highly desirable.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficient in case management and service delivery best practices.
• Strong interpersonal and communication skills, with the ability to interact effectively with residents, staff, and community partners.
• Proficiency in using case management software and Microsoft Office Suite.
• Understanding of the issues faced by low-income women and children, including domestic violence, homelessness, and trauma.
• Familiarity with local, state, and federal regulations related to residential housing programs.
• Compassionate, patient, and committed to empowering vulnerable populations.
• Strong problem-solving abilities and a proactive approach to managing challenges.