Residential Program Manager

About the role

The Residential Program Manager oversees the day-to-day activities within North Community Counseling Centers Residential Services. This person is a leader who brings an attitude that is positive and generates a therapeutic environment. Quality assurance, documentation, and supervision are core functions for this role.

Responsibilities

• Facilitate referral and intake process for new residents
• Perform tasks and services necessary to maintain daily operations of a residential care facility
• Attend all mandatory meetings and trainings on Medication Administration, Emergency Safety, Standard Precautions, First Aid & CPR training
• Provide supervision to direct support professionals and shift leads
• Conduct additional services requested by the clients or their service team that may improve their quality of life, health and safety
• Review daily resident logs and shift logs
• Ensure all required health and safety drills are completed
• Quality assurance of medication and financial records
• Observe Direct Support Professionals as they assist residents with ADLs
• Provide verbal and written performance feedback to staff on a continuous basis
• Plan and implement recreational activities for the clients
• Ensure staff are scheduled to cover all houses and all shifts 24/7
• Maintain an efficient communication system for client schedules, food menus, and documentation due dates
• Provide behavioral intervention, as needed
• Serve as a role model of appropriate behavior and social skills in the home and the community
• Conduct additional services requested by the clients or their service team that may improve their quality of life, health and safety

Requirements

• Bachelor’s degree in social work or a related field preferred
• Minimum of two years’ experience in residential settings
• Technical skills for electronic communications and electronic records, required
• Must have a valid Ohio driver's license
• Experience working with mental health clients, preferred but not required

Qualifications

• Able to pass a background check and drug test

Skills

• Positive attitude
• Therapeutic environment
• Quality assurance
• Documentation
• Supervision
• Medication administration
• Emergency safety
• Standard precautions
• First aid & CPR training
• Behavioral intervention
• Recreational activities planning
• ADLs assistance
• Communication system maintenance
• Role modeling

Benefits

• Flexible schedule
• Paid vacation and sick time
• Guaranteed 9 paid holidays
• Mileage reimbursement
• Health insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employee Assistance Program (EAP)
• Company Paid Life Insurance, Short Term Disability and Long Term Disability
• Supplemental Life and AD&D Insurance
• Professional development assistance
• Retail plan with company contribution
• Tuition reimbursement
• Student Loan Forgiveness Eligible (PSLF)