Residential Home Services Install/Sales Coordinator

About the role

Five Star Home Services is a family-owned residential HVAC, Plumbing, and Electrical company that has served Ohio communities for more than 50 years. Our mission is simple: WE SERVE THOSE IN NEED. Through our Profit on Purpose program, Five Star donates 10% of our profits back to the communities we serve, including significant support for individuals and families impacted by addiction and recovery.

Responsibilities

• Convert sold estimates into scheduled jobs quickly and accurately
• Verify payments and financing before jobs are scheduled
• Confirm equipment and required parts are available before installation
• Coordinate HVAC, Plumbing, and Electrical installation schedules
• Communicate scheduling information, changes, and delays to customers and field teams
• Coordinate OUPS, utility requirements, failed inspections, re-inspections, and corrective work
• Maintain complete and accurate customer and job information in the CRM
• Register installed equipment with the appropriate manufacturers
• Manage work orders, estimates, payments, documentation, and signatures through the Lowe's portal
• Identify scheduling gaps and help maximize available field capacity
• Support managers and technicians with the information and resources needed to complete jobs successfully
• Provide backup Customer Service and Dispatch coverage when business needs require it

Requirements

• Prior residential HVAC, Plumbing, & Electrical installation/service coordination experience
• Experience coordinating technicians, installers, customers, equipment, and job schedules in a residential home-services environment
• Understanding of the operational workflow from sold estimate → scheduling → job preparation → field execution → job completion
• Strong attention to detail and follow-through
• Ability to manage multiple jobs, schedules, and priorities simultaneously
• Strong customer communication and problem-solving skills
• Strong computer and technology proficiency
• Experience working with CRM, dispatch, scheduling, or field-service management software

Preferred

• ServiceTitan experience
• Lowe's installation program/portal experience
• Manufacturer equipment-registration experience
• Experience coordinating inspections, permits, utilities, financing, and equipment procurement

Benefits

• Weekly pay
• Medical, Dental & Vision Insurance after 90 days
• Company HSA contributions with High Deductible Health Plan enrollment
• 401(k) with up to 4% company match after 90 days
• Paid Time Off after 90 days
• Six (6) Paid Holidays
• Choose Your Five Star Elective Company Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance

Pay

The pay range for this role is $22 – $28 per hour (Dayton market).