Residential Installation Coordinator

Gentry Service Group, a well-established company serving the Asheville area since 1963, is seeking a Residential Installation Coordinator to coordinate daily residential installation operations.

Pay

$32-$36 per hour, based on experience

Benefits

• Medical, Dental and Vision Insurance
• 15 Paid Vacation Days
• 9 Paid Holidays
• 401(k) with company match
• Tool account with 0% interest
• Company vehicle for business use
• Strong work-life balance focus and 24/7 chaplain support

Schedule

Monday-Friday, with occasional extended hours as job demands require

Responsibilities

• Monitor active residential HVAC installations and help keep jobs moving toward completion
• Serve as the first point of contact for routine installer questions and field problems
• Provide technical and logistical support to installation crews
• Visit complicated, delayed, or troubled jobs when necessary
• Manage unfinished jobs by identifying what is needed and coordinating a clear completion plan
• Communicate with customers regarding routine delays, return visits, and installation corrections
• Direct the Installation Support Technician's follow-ups, customer visits, quality checks, IAQ work, field support, and additional changeouts
• Coordinate the installation-side electrical lead and helper on HVAC electrical work, panel upgrades, generators, and related repair work
• Review installation pictures, documentation, and quality concerns
• Coordinate corrections and coach crews on recurring workmanship problems
• Help reduce callbacks, failed inspections, red tags, and repeated quality issues
• Attend the weekly production meeting and provide updates on unfinished work, customer commitments, and significant field concerns
• Set clear expectations for quality, productivity, communication, professionalism, and accountability
• Escalate major customer, financial, personnel, safety, or licensing concerns to the Direct Supervisor

Requirements

• Three or more years of residential HVAC installation experience
• Strong working knowledge of residential HVAC equipment, installation, startup, and troubleshooting
• Previous experience as a lead installer, field supervisor, installation coordinator, or similar leadership role
• Ability to organize and monitor multiple active jobs
• Strong leadership skills with the ability to coach employees and hold them accountable
• Excellent communication and customer-service skills
• Ability to remain calm and make sound decisions when several issues occur at once
• Strong follow-through and attention to detail
• Ability to use email, mobile applications, and field-documentation software
• Valid driver's license with an insurable driving record

This is an opportunity to move beyond working on one installation at a time and help improve the performance of the entire residential installation operation. The right candidate will have the authority and support needed to solve routine problems, develop employees, improve installation quality, and provide customers with clear communication.