Residential Coordinator

Build Relationships. Advocate For Others. Support Quality Residential Care. Sample Supports’ is seeking a Residential Coordinator to support adults with intellectual and developmental disabilities living in host homes, with family caregivers, and in supported apartment settings. This role combines care coordination, provider oversight, advocacy, compliance, and direct relationship-building. Residential Coordinators maintain an assigned caseload, monitor the quality and safety of services, support residential providers, and coordinate with each individual’s interdisciplinary team. This position has three levels based on experience, demonstrated competency, and leadership responsibilities. Qualified applicants will be considered for the level that most closely matches their background. Culture Index Requirement To be considered for this role, you must complete the Culture Index Survey. This is not a test, and there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive. What You’ll Be Doing Manage an assigned caseload of adults receiving residential servicesMonitor each individual’s health, safety, rights, preferences, and overall quality of lifeBuild consistent, professional relationships with individuals, host home providers, family caregivers, and support teamsAdvocate for person-centered, appropriate, and high-quality servicesCoordinate with families, guardians, case managers, advocates, state personnel, therapists, medical professionals, and other interdisciplinary team membersMonitor diagnoses, routine and PRN medications, medical appointments, health assessments, protocols, and recommended follow-upDevelop and implement service, safety, treatment, behavior, and support plans in partnership with leadership and interdisciplinary teamsConduct required health, safety, and welfare visitsComplete annual unannounced home visits and residential compliance inspectionsSupervise, train, support, and hold residential contractors accountable for service and documentation expectationsProvide education and resources to individuals, families, providers, and support teamsParticipate in team meetings, clinical supervision, court hearings, administrative reviews, Human Rights Committee reviews, and other case-related meetingsComplete accurate documentation, service tracking, and individual records within 24 hours of service delivery or the required deadlineAudit individual and provider records for accuracy, completeness, and regulatory complianceFollow Sample Supports policies and all applicable HCPF, CDPHE, licensing, and local, state, and federal requirementsUse sound judgment to resolve complex concerns, make timely decisions, and respond effectively during emergenciesParticipate in the residential program’s 24/7 on-call rotation as scheduled or assignedProvide backup direct care, transportation, or shift coverage when needed to maintain continuity of servicesImplement service plans, behavior plans, support plans, medical protocols, and other client-specific requirementsUse trained NVCI techniques, including approved physical intervention when necessary and permitted to maintain safetyImmediately report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporterUse email, electronic records, HR systems, and data-tracking applications effectivelyAdapt to changing program, organizational, and regulatory needs Qualifications Bachelor’s degree in human services, human development, social services, psychology, or a related field preferredAt least three years of residential, case-management, management-level, or intellectual and developmental disability services experienceDemonstrated success managing complex or high-acuity casesExperience mentoring or training employeesAdvanced knowledge of IDD regulations, compliance requirements, and residential program operationsAbility to support the Residential Manager and serve as a resource for other coordinatorsAbility to complete and maintain any specialized certification required for the position Requirements For All Levels Must be at least 18 years old due to work-related driving responsibilitiesMust maintain a valid driver’s license and reliable transportationMust be willing and able to transport individuals receiving services when neededMust be able to travel between residential settings, appointments, meetings, and Sample Supports locationsMust successfully complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training or certificationsMust be able to perform the physical responsibilities of the positionMust be able to respond calmly and professionally during emergencies and behavioral escalationsMust be able to provide direct care and coverage when program needs require itMust complete all required background checks due to working with at-risk adults Why Join Sample Supports? At Sample Supports, Residential Coordinators have the opportunity to make a meaningful difference while developing skills in case management, residential compliance, provider oversight, advocacy, and leadership. You will work independently while remaining connected to a collaborative team that is available to support you through complex situations. Health And Financial Benefits Flexible paid time offMedical, dental, and vision insurancePostpartum wellness packageHospital indemnity coverageFlexible spending and dependent care accountsMonthly employer contribution to dependent care accountsAccident and short-term disability insurance100% employer-paid life insuranceVoluntary term life insurancePet insuranceMileage reimbursementCell phone reimbursementDiscounted cell phone plans401(k) with up to a 4% employer match Well-Being And Professional Development Benefits Employee Assistance Program with free mental health, legal, and financial resourcesPaid professional development and certification opportunitiesFree clinical supervision for qualifying degrees and licensesAnnual anniversary gifts and celebrationsBonus opportunities for all positionsDream ProjectFive- and Ten-Year Anniversary TripsVirtual Sleep Training and Night Nanny Services for Eligible ParentsTenured Discount Codes with Happy Vacation HomesWeekly meal services for eligible new parentsSupplemental parental leave pay for qualifying employees Coordinator Levels (I-III) Residential Coordinator I: Entry-level coordinator for candidates developing experience in residential or IDD services. High school diploma or GED required; related bachelor’s degree preferredOne to two years of relevant experience preferred Residential Coordinator II: Experienced coordinator who can independently manage a full caseload. Related bachelor’s degree preferredTwo to four years of IDD or similar service experienceExperience coordinating with interdisciplinary teamsTrauma-informed care experience preferred Residential Coordinator III: Advanced coordinator with strong residential, compliance, and leadership experience. Related bachelor’s degree preferredThree or more years of residential, case-management, leadership, or IDD experienceExperience managing complex cases and mentoring employees Benefit eligibility may depend on employment status, tenure, hours worked, and applicable plan requirements.