Residential Coordinator

About the role

Gladney offers a supportive and structured environment for teenage girls who have endured significant trauma and come from challenging backgrounds. As a Residential Coordinator, you will play a vital role in fostering a sense of safety, stability, and growth. This position is ideal for someone passionate about making a meaningful impact—working closely with these young women to guide them through their daily routines while helping to build a foundation of trust, resilience, and personal development. This is a Full-Time position, scheduled from 6 PM - 6 AM.

Responsibilities

• Provide a safe and nurturing learning environment for teenage girls.
• Assist youth with treatment goals, homework, self-regulation, and hygiene plans.
• Facilitate daily schedules, ensure timely follow-through, and support completion of daily tasks.
• Support creation of nutritious menus, assist with grocery shopping, and supervise meal and snack preparation under direction of program coordinator.
• Model and teach healthy connections, self-management, coping skills, and safety through consistency and appropriate decision-making.
• Facilitate engaging interactions, recreational activities, outings, and social engagement opportunities.
• Transport youth to and from school, appointments, extracurricular activities, and outings.
• Adhere to 24-hour awake supervision requirements.
• Dispense medication and maintain accurate medication logs.
• Maintain living environment by ensuring cleanliness and reporting maintenance needs.
• Document shift experience thoroughly and communicate youth needs with supervisor and other shifts in accordance with licensing standards and Gladney policies.
• Apply a trauma-informed lens to all aspects of work with youth.
• Maintain regulated and appropriate communication and interaction with youth at all times.
• Perform other duties and special projects assigned to support organizational objectives and enhance operational efficiency.

Qualifications

• High school diploma or equivalent.
• Valid/current driver's license. Must be able to drive at night.
• Proficiency in Microsoft Office Word, PowerPoint and Excel; Microsoft Teams.
• Physically able to use authorized crisis intervention techniques, cook, clean, participate in programming activities, and carry and/or lift 25lbs.

Preferred qualifications

• Bachelor's degree in human services field.
• Experience with TBRI (Trust-Based Relational Intervention), SAMA, and Crisis Intervention techniques, preferred.
• Skilled in trauma-informed-care and meeting the complex needs of vulnerable children and youth.
• Experience working with adolescents and/or at-risk youth, preferably in a residential setting.
• Willing to work holidays, during inclement weather, and additional shifts as needed.
• Strong time management, responsive, accurate and team-oriented.
• Strong writing and verbal communication skills.
• High standards of confidentiality, trustworthiness, discretion and professionalism.
• Ability to work with minimum supervision.

Working conditions

Work primarily occurs in a climate-controlled office environment; however, the residential program setting may involve a fast-paced, active atmosphere with occasional loud or emotionally intense situations requiring adaptability and composure. Regular, punctual attendance is essential for maintaining efficient service delivery.

Physical demands

• Frequent walking, standing, bending, squatting, reaching, and twisting.
• Regular use of office equipment and handling of documents as part of daily tasks.
• Ability to lift and carry up to 25 pounds.