Sales Appointment Coordinator (Residential)

About GSM Services

GSM Services is a 4th‑generation family‑owned business serving the Greater Charlotte area for nearly 100 years. The company focuses on commercial roofing and air‑conditioning services within a 50‑mile radius of Charlotte, NC, and works primarily with repeat customers who value quality and reliability. GSM Services emphasizes a fun, friendly workplace, provides training and benefits, and strives to be the best place to work in the region.

About the Role

The Residential Sales Coordinator supports the Residential Sales Team and leadership, helping to keep the team organized, connected, and moving forward while delivering the comfort and peace of mind that GSM Services is known for. This position is more than administrative; it is a key contributor to the success of the Residential Sales Team.

Responsibilities

• Support the Residential Sales Team and leadership in achieving department goals while representing the mission, vision, and beliefs of GSM Services.
• Coordinate sales schedules by scheduling sales calls and ensuring Comfort Advisors are positioned for success.
• Follow up on unscheduled and cancelled appointments to maximize sales opportunities and provide excellent customer service.
• Manage Residential Sales Lead tracking, including Bid Logs and ServiceTitan, ensuring information is accurate and up to date.
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
• Assist with the Call Center call queue and provide support where needed.
• Participate in the on‑call rotation, including weekdays, weekends, and holidays.
• Maintain strong communication and coordination between the Residential department and other GSM Services departments.
• Support the Residential Quality Assurance Program and help maintain department standards.
• Provide exceptional customer service to both internal coworkers and external customers.
• Maintain the high standards of quality, professionalism, and courtesy established by GSM Services.
• Maintain the Sales Bid Log to support accurate tracking of sales and commissions.
• Help create a positive, organized, and team‑focused environment where everyone can succeed.

Qualifications

• 1+ year of customer service and/or office administration experience.
• Excellent verbal and interpersonal communication skills.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Experience working with dispatch or scheduling systems (preferred).
• Ability to effectively multitask and prioritize in a fast‑paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Positive attitude with a team‑first mindset.
• Professional, dependable, and customer‑focused demeanor.
• Ability to communicate effectively with customers, coworkers, and leadership.
• Ability to read and write English at a high‑school level.

Benefits & Perks

• Paid Time Off (PTO) to recharge and enjoy life outside of work.
• Paid holidays throughout the year.
• Health insurance with quality coverage options.
• Dental and vision insurance.
• 401(k) retirement plan with company support.
• Profit sharing program.
• Company‑paid life insurance.
• Short‑term disability coverage.
• Company vehicle (role‑dependent).
• Branded uniforms provided at no cost.
• Company‑paid training and professional development.
• Tuition reimbursement to support continued education.
• Apprenticeship opportunities for skill‑building and career progression.
• Recruitment incentive bonus program.
• Gym membership program.
• Health & wellness program.
• A supportive, people‑first workplace culture.