Sales Appointment Coordinator

About the role

Casey Auto Group is hiring Sales Appointment Coordinators to join our Business Development Center! We are looking for energetic, motivated, and customer-focused individuals who enjoy speaking with people and helping customers take the next step in their vehicle-buying journey. In this role, you will connect with customers who have expressed interest in a new or pre-owned vehicle, provide helpful information, and schedule appointments with our dealership teams. This is a great opportunity for someone who is driven, dependable, goal-oriented, and comfortable communicating by phone, text, and email. Position Type: Full-time, in-office position.

Responsibilities

• Contact prospective and existing customers by phone, text, and email.
• Respond to customer inquiries promptly, professionally, and courteously.
• Make a high volume of outbound calls and meet established daily activity expectations.
• Turn customer conversations into qualified sales appointments.
• Follow up with customers who have expressed interest in a new or pre-owned vehicle.
• Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
• Accurately document customer interactions, appointment details, and follow-up activity.
• Work closely with dealership employees and management teams to provide a smooth customer experience.
• Ensure every customer feels valued and receives professional, friendly, and timely service.

Requirements

• High school diploma or GED required.
• At least one previous customer service role is preferred.
• Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.

Skills