Residential Electrical Service Manager

About the Role

Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.

Responsibilities

• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.

Qualifications

• Residential electrical service experience preferred.
• Journeyman Electrician License or equivalent trade experience preferred.
• Prior field leadership, supervisor, or management experience preferred.
• Strong ability to coach, mentor, and hold technicians accountable.
• Comfortable coaching technicians on sales, service options, and customer communication.
• Strong communication, organization, and problem-solving skills.
• Valid driver's license required.

Pay

$85,000 – $105,000 per year (USD).