Electrical Service Manager

About the role

Service Champions is hiring for an Electrical Service Manager to work out of our Livermore Service Center. The successful candidate will be able to work efficiently, have great attention to detail, have exceptional multi-tasking skills, be organized, and be able to perform in a fast-paced environment. This is a salaried, exempt, at-will position, with additional earning incentives. This is a full-time position. Must be able to work full shifts as needed.

What we offer

• Annual salary range $85K - $115K + bonus opportunity
• Paid vacation, sick pay, holiday pay and birthdays off paid
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Primary responsibilities

• Direct leadership and management of the Service team
• Ensure techs are trained and provide feedback and support for all Service Technicians to provide opportunities for success in their careers
• Lead all service technicians in exuding and "living" our Core Values
• Client satisfaction is critical to our brand and growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured by the center's NPS score, with an expectation of 70
• Working with the People Department to staff a top producing service team. This includes but is not limited to retaining performing team members through excellent support and communication including quarterly and annual reviews on time, interviewing candidates and getting them into the decision process that is best for their, and our company's best interest
• Team member development and discipline that rewards hard work and addresses underperforming team members
• Support a work/life balance while meeting the service demands of a World Class Service Organization
• Own Safety for the department including Vehicle coaching, team Tailgates, Incident Reports and incident investigation reporting
• Lead training meetings individually and be in charge during company training to make sure all team members use the time to improve their craft. This includes facilitating impactful technical training, role play, Safety Tailgates and EDICR training
• Work with Dispatch to maximize our company plan of "dispatching for profits"
• Work with the Operations Support Coordinator in managing the center's service fleet to ensure proper inspections, maintenance, repairs and inventory are completed to support safe driving and an impeccably clean image in the community

Qualifications

• Ability to perform high priority duties daily
• Focused on quality and results driven, attention to detail
• Strong communication and customer service skills, friendly and approachable
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Be able to work independently as well as with a team
• Committed adherence to the company's core values and core purpose
• Basic computer skills
• Reliable and punctual attendance
• Excellent oral and written communication and interpersonal skills
• Ability to fluently speak, read, write in the English language
• Excel within a team environment and willing to support all areas of the business
• Experience with Service Titan preferred, not required

This response is AI-generated, for reference only.