Residential Electrical Service Manager

About the role

Join the Titus Electrical Services team as a full-time Service Manager - at our Mead, CO office. We're seeking an empathetic individual to provide excellent customer care and manage electrical technicians. This position offers a competitive wage of $60,000 - $80,000 plus bonuses a year, along with a comprehensive benefits package including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Employees enjoy ongoing training with opportunities for advancement.

Responsibilities

• Interview, develop, train, hold accountable, and retain technicians
• Create, coordinate, and maintain schedule for technicians
• Communicate with technicians and dispatchers
• Communicate and monitor technician's goals
• Ensure that proper permits have been obtained on all jobs requiring permits
• Complete required and requested paperwork for the department by due dates given
• Oversee daily duties of Electrical technicians & trainees
• Seek additional educational opportunities to stay up to date on technical, product, code, customer service, and sales information within the electrical field
• Cover technical, safety, product, code, customer service, and sales information in weekly meetings for the Electrical department
• Train Electrical technicians in sales, service, and installation of Electrical equipment
• Perform evaluations for all electrical technicians
• Handle customer service issues pertaining to field operations
• Total field support for electrical technicians
• Meet and manage electrical department numbers
• Act as general manager in general manager's absence
• Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department
• Excellent phone skills, Computer and data entry skills, including proficiency with Microsoft Word and Excel

Requirements

• Positive attitude and friendly personality
• Experience in a service management role preferred
• Punctual and dependable
• Effective prioritization of multiple administrative tasks
• Organized and attentive to detail
• Strong communication and customer care skills

Qualifications

• Interview, develop, train, hold accountable, and retain technicians
• Create, coordinate, and maintain schedule for technicians
• Communicate with technicians and dispatchers
• Communicate and monitor technician's goals
• Ensure that proper permits have been obtained on all jobs requiring permits
• Complete required and requested paperwork for the department by due dates given
• Oversee daily duties of Electrical technicians & trainees
• Seek additional educational opportunities to stay up to date on technical, product, code, customer service, and sales information within the electrical field
• Cover technical, safety, product, code, customer service, and sales information in weekly meetings for the Electrical department
• Train Electrical technicians in sales, service, and installation of Electrical equipment
• Perform evaluations for all electrical technicians
• Handle customer service issues pertaining to field operations
• Total field support for electrical technicians
• Meet and manage electrical department numbers
• Act as general manager in general manager's absence
• Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department
• Excellent phone skills, Computer and data entry skills, including proficiency with Microsoft Word and Excel

Skills

• Excellent phone skills
• Computer and data entry skills, including proficiency with Microsoft Word and Excel

Benefits

• Health & life insurance
• Frequent bonuses based on performance
• Paid holidays
• PTO
• Flex time off
• A wellness plan
• 401(k) matching
• Roth IRA account

Pay

USD $60,000.00/Yr. - USD $120,000.00/Yr.

Schedule

This administrative customer care position works Monday - Friday, 7 am - 4:30 pm.