Electrical Service Manager

About the role

As an Electrical Services Manager 1, you will provide overall administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders.

Responsibilities

• Manage all aspects of project documentation including submittals, RFIs (Return for Information), and project meeting minutes.
• Supervise and direct overall work activities as assigned by the Electrical Services Manager, including planning and coordinating, resolving problem areas, and ensuring all company/project policies, procedures, and standards are maintained.
• Prepare complete estimates and budgets for service contracts, projects, or service calls with a detailed review of client requirements.
• Manage scopes of work within service contracts, including electrical and fire alarm services for preventive maintenance, repairs, subcontracts, and renovation work.
• Provide support for team projects based on project complexity and additional requirements.
• Understand terms and rates with clients to facilitate and sustain service accounts.
• Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interests while maintaining client relationships to ensure profitability.
• Schedule regular visits with Electrical Services Managers to sustain service accounts and ensure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within corporate policy boundaries.
• Maintain a complete knowledge of the status of all projects.
• Instill and promote a "win-win" attitude with service drivers to ensure profitable work and satisfied customers.
• Coordinate efforts with the Business Development Group.
• Monitor the quantity and quality of work performed by service drivers and support personnel.
• Execute the organization's programs, policies, standards, and procedures consistent with corporate guidelines.
• Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.

The duties and responsibilities describe the general nature and scope of work but are not a complete listing. Other duties may be assigned based on the position's role within the business unit.

Requirements

• Proficient technical and customer service skills.
• Able to meet deadlines and work within budgets.
• Extensive knowledge of safety protocols and procedures.
• Ability to apply innovative and effective management techniques to maximize employee performance.
• Commitment to working in a team atmosphere.
• Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid and Oracle preferred.
• Advanced skills in Excel.
• Working knowledge of CMMS platforms (e.g., Maximo, Tririga, Archibus, Maintenance Connection, ChekHub).
• Ability to prioritize and manage multiple tasks, adapting to changing priorities as necessary.
• Effective oral and written communication skills.
• Self-motivated, proactive, and an effective team player.
• Ability to interact professionally with all levels of employees, vendors, clients, and others.

Qualifications

• Minimum 3 years’ experience in project management, service management, or facility management.
• Demonstrated experience in promoting and selling service contracts to meet client needs (can be a combination of education, training, and relevant experience).

Working Conditions

• General work environment: sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is primarily indoors with varying environmental conditions (e.g., fluorescent lighting, air conditioning).
• Noise level is usually low to medium but can be loud on jobsites.
• Occasional lifting of up to 30 lbs.
• Travel up to 50%.

Benefits

• ESOP – Employee Stock Ownership Plan.
• 401K retirement plan.
• Annual bonus program based on performance, profitability, and achievement.
• 17 PTO days per year plus 10 paid holidays.
• Medical, dental, and vision insurance.
• Term Life, AD&D Insurance, and Voluntary Life Insurance.
• Disability Income Protection Insurance.
• Pre-tax Flexible Spending Plans (Health and Dependent Care).
• Charitable Giving Match through the Rosendin Foundation.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.