Residential Care Supervisor

About the role

The Salvation Army Midland Division Family Haven Shelter in St. Louis, Missouri is seeking a Residential Care Supervisor to ensure a safe and welcoming environment for residents of the Family Haven Emergency Shelter.

Responsibilities

• Provide direct supervision of Residential Aides on all shifts
• Recruit and supervise all PRN staff
• Provide initial and ongoing training and development of RA/PRN staff
• Schedule 24-hour Residential Aide staffing and substitute for absences when peer or PRN coverage cannot be arranged
• Conduct regular staff meetings at least once per month
• Complete employee consultations and Annual Employee Evaluations
• Ensure positive relationships between residents and RA staff and maintain quality customer service
• Ensure a welcoming and therapeutic environment for residents
• Oversee resident room assignments and ensure room turnover when vacancies occur
• Conduct room checks with RA staff
• Maintain regular contact with residents for ongoing assessment of needs
• Ensure house rules are followed by residents and supported by RA staff
• Provide interventions for troubling residential behavior and file incident reports as needed
• Maintain resident rosters and daily bed count and distribute to appropriate internal and external sources
• Ensure all relevant data is entered into client databases, including HMIS and SIMS
• Compile and maintain statistics for the monthly Child and Adult Care Feeding Program report
• Revise and update forms used by RA staff as needed
• Plan, schedule and record monthly fire drills
• Attend weekly Case Managers meeting and provide residential insights
• Co‑facilitate monthly residents meeting with the Program Director and some evening resident groups
• Conduct facility tours as needed
• Maintain confidentiality and comply with Safe from Harm guidelines
• Maintain a positive work atmosphere by acting and communicating to foster good relationships with clients, co‑workers, and supervisors
• Perform duties of a Residential Aide to cover RA vacancies when needed

Qualifications

• Bachelor’s degree in human service/social service field or related area plus 3 years of work‑related experience required (combination of education and experience considered)
• Supervisory and homeless services experience strongly preferred
• Must be available to fill any vacant shifts to ensure proper facility coverage
• Requires some computer word processing, spreadsheet and email experience
• Excellent interpersonal and communication skills
• Understanding of those experiencing homelessness and poverty
• Must be a team player, self‑starter, able to handle several projects simultaneously and perform well with minimum supervision
• Must demonstrate ability to think independently and exercise sound judgment
• Capable of performing essential duties in an office environment (using computer, answering phones, moving client files); most work indoors in temperature‑controlled setting; frequent in‑and‑out of vehicle travel
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions

Pay

Starting salary: $58,656.00 annually.

Schedule

Full‑time, 40 hours per week; rotating shifts required at least monthly to adequately supervise all Residential Aide staff; additional hours and some weekends may be required as determined by supervisor.