RESIDENTIAL CARE MANAGER

Conway Human Development Center
150 E. Siebenmorgen Rd.
Conway, AR 72032

Anticipated starting salary: $57,351.01

About the role

The Residential Care Manager is responsible for overseeing the daily operations and administration of a state-operated residential care facility. This role ensures the well-being, safety, and quality of life of residents while maintaining compliance with Arkansas state regulations and federal guidelines. The position requires strong leadership, organizational skills, and the ability to foster a supportive environment for both residents and staff.

Responsibilities

• Supervise and coordinate all aspects of residential care services to ensure the safety, security, and well-being of residents.
• Oversee budgeting, financial planning, and resource allocation to ensure the effective operation of the facility.
• Conduct regular facility inspections to ensure compliance with health, safety, and accessibility regulations.
• Develop and monitor individualized care plans for residents, ensuring services meet their medical, social, and emotional needs.
• Coordinate with healthcare providers, social workers, and mental health professionals to facilitate comprehensive care to ensure residents receive adequate nutrition, medical care, and therapeutic services in accordance with state guidelines.
• Address and resolve resident complaints or concerns in a timely and professional manner.
• Hire, train, supervise, and evaluate direct care staff and administrative personnel.
• Ensure the facility operates in full compliance with Arkansas licensure requirements, Medicaid policies, and federal health regulations.
• Prepare and submit required reports, audits, and documentation in a timely manner.
• Conduct investigations into incidents, complaints, and concerns, implementing corrective actions as necessary.
• Respond effectively to emergency situations, including medical crises, behavioral incidents, and security concerns.
• Implement and oversee crisis intervention strategies to ensure the safety of residents and staff.

Requirements

• At least four years of experience in residential services, social services, behavioral health, healthcare, program management, or a related field, including at least two years in a leadership capacity.
• Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Skills

• Strong ability to supervise, train, and mentor staff.
• Decision-making and problem-solving skills to address operational and resident care challenges effectively.
• Experience with budget management and financial oversight for residential programs.
• Working knowledge of Arkansas residential care regulations, Medicaid policies, and federal health and safety laws.
• Ability to interpret and apply laws, rules, and policies governing residential care services.
• Strong verbal and written communication skills to engage with residents, staff, families, and government agencies.
• Ability to respond to emergency situations with professionalism and efficiency.
• Experience managing behavioral health issues and implementing de-escalation techniques.

Pay

Salary range: $57,351 - $84,879

Benefits

• Pension
• Maternity leave
• Paid state holidays