Resident Services Coordinator - Flora

About the role

The Resident Services Coordinator is responsible for coordinating all resident functions and activities, developing and publishing property newsletters, handling resident issues, scheduling activity center rentals, processing work orders, inspecting buildings and grounds, and ensuring guest suites are in rental condition.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assisting with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Requirements

Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

• Bachelor’s degree in Real Estate Management, Business Administration, or related field preferred.
• Minimum of 2 years of experience in property management or related field.
• Experience with property management software systems.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office Suite.

Skills

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• Onsite Housing Discount.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Pay

The hourly range for this position is $21.00- $23.00.

Schedule

Monday - Friday, 3pm- 11pm