Resident Services Coordinator

About the role

The Resident Services Coordinator is responsible for the coordination and supervision of caregiving services for Independent Living residents. This role ensures high-quality, person-centered support through effective caregiver management, scheduling, compliance, and communication. The coordinator serves as a key liaison among residents, families, caregivers, and leadership to promote resident safety, dignity, and well-being.

Responsibilities

• Assist with Recruiting, hiring, supervision, coaching, and termination of caregivers to ensure quality support services for Independent Living residents.
• Develop and manage daily caregiver work assignments and prepare posted schedules at least two (2) weeks in advance.
• Prepare, review, and approve caregiver timesheets, PTO/PSL requests, and overtime.
• Communicate and escalate resident concerns, reports of abuse or neglect, medication errors, and incident reports to the Executive Director in a timely manner.
• Read, understand, and discuss individual resident service plans and coordinate services on both scheduled and on-call basis.
• Observe, document, and report verbally and in writing on resident abilities and any changes in service needs.
• Absorb and report verbally and in writing on resident abilities and any changes in service needs.
• Maintain effective communication with residents, families, and staff, including speaking before small groups as needed.
• Assist other departments as necessary to maintain a safe working environment, including reporting safety hazards to Security and/or the Facilities Director.
• Ensure compliance with company policies, procedures, confidentiality standards, and applicable regulations.
• Maintain clean, neat, and organized work areas and promote a professional, respectful environment.

Requirements

• Minimum of two (2) years of experience in Assisted Living, Independent Living, Memory Care, or similar senior living setting required.
• Minimum of two (2) years of supervisory or managerial experience required.
• Strong interpersonal skills with the ability to communicate effectively with older adults, families, and staff.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to read, comprehend, and follow written instructions, procedures, and company policies.
• Current CPR and First Aid certification required (or ability to obtain upon hire).
• Physical & Work Requirements: Ability to lift, bend, stretch, squat, stand, and perform other physical movements related to resident care and oversight. Manual dexterity sufficient to perform care-related activities as needed. Ability to work in a fast-paced environment with frequent interruptions. Must present a professional appearance and demeanor at all times.

Qualifications

• Treat residents with kindness, respect, and concern for privacy, dignity, and confidentiality.
• Cooperate respectfully with all staff, residents, family members, and visitors.
• Successfully pass required background checks and health screenings per company and state regulations.

Skills

• Flexibility, professionalism, and a willingness to adapt to changing operational needs.

Benefits

• Free meal provided during lunch working hours.
• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

Why Join Us

• Join a mission-driven, non-profit organization dedicated to serving seniors with compassion, dignity, and respect—while supporting stable housing and access to vital services.
• Fellowship Square is a nonprofit Christian Care community with more than 40 years of service, committed to providing affordable senior housing and promoting independence, connection, and quality of life.
• The company provides a supportive and inclusive work environment where employees can make a meaningful impact on the lives of seniors every day.