Resident Services Coordinator

About the role

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

Responsibilities

• Provide housing stabilization services to households who are homeless and/or low income.
• Develop an individualized housing plan for each participant.
• Provide counseling and referrals to financial/credit counseling, legal services, and other supportive services.
• Ensure participants are connected to other necessary supportive services.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Develop a community calendar of educational, recreational, and opportunities for civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies.
• Maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Absorb and process information from multiple sources to develop a comprehensive understanding of the needs of the residents.
• Assist residents in accessing and utilizing available resources and services.
• Other duties as assigned.

Requirements

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• One year of case management experience providing services to homeless or low-income individuals and/or families.
• Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

Qualifications

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience using data collection software for documenting and reporting requirements.
• Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Skills

• Excellent verbal & written communication skills.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Ability to work independently and collaboratively.
• Data collection and reporting proficiency.
• Community networking and resource building experience.
• Basic knowledge of relevant laws.
• Microsoft Office proficiency.
• Mobile device and business application familiarity.
• Effective communication and emotional intelligence.

Benefits and Perks

• $28.85 per - $31.00 per hour*
• Full Time/Non-Exempt, 40hrs per week
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission-driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

Pay

This position comes with a $500.00 Sign On Bonus; $250 at hire and $250 at six month of employment.

Schedule

Full Time/Non-Exempt, 40hrs per week